A famous listed food company in China reported that their film toughness and puncture resistance are not enough, with a bag breaking rate of 25%.
After on-site diagnosis, we suggest that the customer ask their equipment supplier to make some changes to the existing equipment according to our instructions, which should solve their current problems. But their equipment supplier replied that they have been producing and selling their equipment for over a decade and have never encountered such complaints. The equipment factory feels that it is definitely the packaging company shifting responsibility.
We remind the customer that this device itself is designed for soft candy packaging, and there will definitely be inappropriate places when it is used to package nuts now.
We told the customer that this is not a material issue. Even if a layer of tough material nylon is added to the material, the cost will increase and the bag breakage rate will not decrease.
Later on, we felt that even if we were to argue with the equipment manufacturer and prove that it wasn't a problem with the packaging film, it wouldn't be a problem, after all, the customer, as a user, had been injured all along.
So, we tell our customers that we will directly make some modifications to their packaging machines. If the results of the modifications are good, they will follow suit and transform the remaining dozens of packaging machines themselves. If there is no effect, we guarantee to restore the equipment to its original state, and we will bear any losses.
A week later, we renovated one of their packaging equipment on site, completely solving the problem of high bag breakage rate of packaging film. Since then, the famous food company has impressed our company and our company has successfully started cooperation with them. At the same time, the customer has allowed us to supply slightly higher prices than our peers because they believe that we can not only solve the problem of packaging film, but also solve the problem of packaging equipment, We are the true provider of packaging solutions.
